PRIVACY POLICY
Effective Date: 31st August 2025
We respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Information We Collect
We may collect the following information when you visit our stores, order online, or contact us through social media:
Personal Information : Name, phone number, email address, billing and delivery address.
Order Information : Product purchases, delivery instructions, and payment details.
Online Information : IP address, browser type, device information, and browsing behavior on our website.
Social Media & Messaging Orders : Information you provide through WhatsApp, Instagram, or other platforms (e.g., names, phone numbers, addresses, and messages related to your order).
Marketing Preferences : Information you provide when you sign up for newsletters, promotions, or loyalty programs.
2. How We Use Your Information
We use your information to:
Process and deliver your flower orders (whether in-store, online, or through WhatsApp/Instagram).
Provide customer support and respond to your inquiries.
Manage payments and issue invoices.
Send you promotions, offers, and event announcements (with your consent).
Improve our products, services, and website.
Comply with legal and regulatory obligations.
3. Sharing of Information
We respect your privacy and will never sell your information. We may share your information only with:
Delivery Partners: to deliver your flowers and gifts to the correct address.
Payment Processors: to securely process your transactions.
Service Providers: for website hosting, IT support, and marketing tools.
Social Media Platforms: if you choose to interact with us on WhatsApp, Instagram, or similar services, your information is also subject to their privacy policies.
Legal Authorities: when required by law or to protect our legal rights.
4. Data Retention
We keep your personal information only as long as necessary to provide our services, manage your account, or comply with legal requirements.
5. Data Security
We use appropriate security measures to protect your information, including secure payment gateways and restricted access to customer records. While we take every precaution, no method of storage or transmission is completely secure.
6. Your Rights
You have the right to:
Access and request a copy of the information we hold about you.
Correct or update your personal information.
Request deletion of your data, where legally possible.
Opt-out of marketing communications at any time.
To exercise these rights, please contact us at [insert contact email/phone].
7. Cookies & Online Tracking
Our website uses cookies and similar technologies to improve your shopping experience, analyze traffic, and personalize offers. You may manage cookies through your browser settings, but certain features may not function properly without them.
8. Orders via WhatsApp, Instagram & Social Media
When you contact us via WhatsApp, Instagram, or other platforms to place an order:
We may collect your name, phone number, delivery details, and order information.
Messages are stored only as long as necessary to complete your order.
These platforms have their own privacy policies, and we encourage you to review them. We are not responsible for how third-party platforms manage your data.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 13.
10. International Customers
If you order flowers for delivery outside Kuwait, your data may be transferred to and processed in other countries. We ensure that your information is handled securely wherever it is processed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised “Effective Date.”
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Eve Flowers
Email: hello@eveflowers.com
Phone: +965 22099000 – management office